Reference

Privacy Policy For Your Account

Q: Can you ask us to correct your account data?

Yes. Contact live chat, WhatsApp or privacy@butuhwin.club with your account phone number and the detail that needs correction. We verify identity first so account changes are not made for the wrong person.

Q: Can you ask us to delete account data?

You can request deletion through live chat or privacy@butuhwin.club. Some records may need to stay for security, payment disputes or legal duties before they can be restricted or removed.

Your account form, wallet checks for DANA, OVO, GoPay and QRIS, cookie choices and device sessions are covered here before you open an account.

DANA data handlingCookie choicesDevice session checksSupport 09:00-01:00 WIBLocal law applies

Explore Lobby Read FAQ

How We Treat Wallet Data

butuhwin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect the data needed to open and run your account: your phone number, login details, wallet reference, device signal, transaction record and support messages. When you use DANA, OVO, GoPay or QRIS, we use the payment reference to match your wallet activity, confirm account ownership

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and answer privacy requests without exposing more data than needed. If you open Live Roulette, Aviator or Legend of Hou Yi, we may keep session logs that show access time, device type and game category for security checks. We do not sell your personal data. We
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share data only with service providers needed for account access, payment matching, fraud checks, technical hosting and legal requests that apply to us. Access and eligibility depend on local law and remain available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

SUPPORT PATHS

Privacy Help Without Delay

A privacy question should not get lost inside a general inbox. We route privacy requests from live chat, WhatsApp and email to the account team that can check identity, read wallet references and correct account data. If you are in Jakarta and your QRIS record does not match your profile, send the transaction time and account phone number so we can trace it safely.

Team online

Live chat

Use live chat from 09:00 to 01:00 WIB for quick privacy checks, cookie questions or device-session concerns. We will ask account-verifying questions before discussing wallet or login data.

Message our WhatsApp support when you need to attach a DANA, OVO, GoPay or QRIS reference. Please hide unrelated balances or contacts before sending any screenshot.

Email

Send detailed privacy requests to [email protected] when you want data access, correction or deletion checks. Include your account phone number and the date range you want us to examine.

ACCOUNT CARE

Account Data From Lobby To Wallet

Privacy work happens at each account step, not only after a ticket arrives. We separate login records, wallet references, support messages and cookie settings so your request can be handled without exposing…

Account opening data

When you open an account, we collect the details needed to identify you, protect access and contact you about account matters. We avoid asking for extra personal data that does not serve those purposes.

Cookie choices

Cookies help keep you signed in, remember language choices and measure page errors. You can adjust browser cookie settings, though some account and wallet functions may need essential cookies to work.

Device sessions

We record device type, IP signal and login time when your account is used. These records help us spot unusual access, such as a sudden session from a device you have not used.

Wallet verification

DANA, OVO, GoPay and QRIS references are used to match deposits and withdrawal requests to your account. We keep wallet data limited to verification, accounting and support handling.

Retention period

We keep account, wallet and session records while your account is active and for periods needed for dispute handling, security checks and legal duties. Older data is restricted or removed when no longer needed.

Change requests

Ask us to correct profile details, check stored data or remove inactive contact details through chat or [email protected]. We verify your identity before making account-level changes.

Privacy Questions Before You Join

Before you join, you deserve a clear view of how your data moves through the account flow. These answers cover the common privacy questions we receive about account forms, wallet checks, cookies, device access and support records. If your situation is more specific, contact us and we will review it with your account details.

We collect account details such as phone number, login data, contact records, device signal and wallet references. We use them to create your account, protect access, match payments and answer privacy requests.

We keep payment references so your deposits, withdrawals and support questions can be matched to the correct account. These references also help us trace failed or duplicated wallet activity.

Yes. Contact live chat, WhatsApp or [email protected] with your account phone number and the detail that needs correction. We verify identity first so account changes are not made for the wrong person.

Cookies help keep sessions active, remember basic settings and detect page errors. You may change browser cookie settings, but some account, wallet and security functions may not work properly without essential cookies.

Go to Account > Security > Devices to view active sessions. If you see a device you do not recognise, contact support so we can help remove access after confirming your identity.

We share data only with service providers needed for hosting, payment matching, security checks, support tools and legal duties that apply to us. We do not sell your personal data.

You can request deletion through live chat or [email protected]. Some records may need to stay for security, payment disputes or legal duties before they can be restricted or removed.

Privacy Policy For Your Account

Privacy Help Without Delay

Live chat

WhatsApp

Email

Account Data From Lobby To Wallet

Account opening data

Cookie choices

Device sessions

Wallet verification

Retention period

Change requests

Privacy Questions Before You Join

01 What personal data do we collect when you open an account?

02 Why do we keep DANA, OVO, GoPay and QRIS references?

03 Can you ask us to correct your account data?

04 How do cookies affect your privacy on butuhwin.club?

05 How can you check devices linked to your account?

06 Do we share your data with other companies?

07 Can you ask us to delete account data?

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